KWIK Case Study
KWIK
KWIK - Shopping Button
~INTERVIEWED WORKING MOTHER
“Pretend I’m your grandmother!”
I was hired by the CEO of the Israeli startup. He was an Israeli Fighter pilot
He loved two thing: The voice over in the fighter jet cockpit and this project.
He wanted this to be simple enough for a non technical person and add the voice over similar to what they
have in the fighter jets that he flew.
I was brought in to redesign the on-boarding and shopping experience for the KWIK shopping button.
He would review the flow work in progress and exclaim, “I want this to be simple enough for my grandmother
to use.”
We had a partnership with Proctor and Gamble. I worked with their design team on the shopping shelf,
created the script and hired the VO to walk the user through the WiFi set up and created the wireframes, the
visuals and the interaction specs for the IOS mobile and Android. I worked with two development teams
across the globe. I designed one for Android and one for IOS mobile phones.
Personas
Key Tasks
- Manage household with full time job
- Take care of family after home
- Maintain supplies in the household
Goals
- Simply restock cleaning products and household essentials
- Work needs to communicate with user in regard to scheduling
- School uses the internet for assignments and communication
Pain Points
- Going shopping with children to come home and find out you forgot something
- Getting home late from work and not having the products needed.
- Need the button to work simply and alert the user that they have made an order.
Design Process
Problem - Situation
KWIK is an IoT Shopping Button. It has a complex on-boarding and a lot of drop-off during the WiFi set up
process. They had a few customers in Israel but they also had a new partnership with Proctor and Gamble
and needed to redesign the on-boarding and shopping experience in order to integrate with P&G products for
a POC test in the South East.
Tasks - My Goals
Define user’s goals
Simplify onboarding experience and create a shopping experience
Actions
I created:
User Journey, Flow chart, Wireframes, prototypes and Voice Over scripts and production
Content:
Visuals, copy, icons, fonts, style guide, interaction specs
Results and Outcome
I created an on-boarding experience that integrates with existing and new customers. We tested with customers in Israel. The testing was performed by the customer support team. I and the CEO supplied them with questions. This gave us insight into consumer pain points and what was working.
Results: Decreased drop off during onboarding the IoT and WiFi. I created a flow for the POC test with Proctor and Gamble. I added a branded shopping experience for P&G partners. I worked with the P&G design team to implement their images into the shopping tiles. We had a successful launch with our new partners.
Roles
Product Designer:
UX/Interaction Design, Visual Design
Journeys, Flows and Wires
~P&G Marketing Partners
~KWIK CEO
Business Value
KWIK
The business strategy is to bring a shopping IoT button for consumers. This is a partnership with brands that provide consumer services. This is designed to create a simple way to re-order products as supplies run low.
The POC with larger US companies was put together in order to test the simplicity of on-boarding and the adoption of the button by the consumers.
Results:
Successful by in by P&G. Successful initial POC. Lower drop off during set up.
