Cloud Mondo
CLOUD MONDO
About Cloud Mondo
~Philipines Resident
Cloud Mondo - WiFi Management Tool
Cloud Mondo is a software development company. Cloud Mondo is building a consumer mobile application for managing WiFi as well as an enterprise app for ISP’s (Internet Service Providers ) and VAR’s (Value Added Retailers) to manage their output.
Cloud Mondo’s goal is to create an affordable WiFi system for emerging economies. This is accomplished by re-configuring routers and providing them at cost to retailers. This will allow the ISP’s a savings that they can then pass onto the consumer.
I was on a team tasked with designing the mobile apps for finding Hot Spots, on-boarding and managing WiFi systems. We: CTO, PM, Interaction Designer (me) and the Visual Designer, all worked closely together. I used whiteboards with PM, CTO and Devs to better understand the needs from the management tool. I used mockups and prototypes to share the work flows, gain insights, input and approvals for the proposed designs, workflows and interactions.
I conducted research interviews with call centers of our competitors for the router on-boarding. We gained insights into the pain points of their customers. We used family and initial POC users to get feedback on initial production testing. This helped to refine our solutions and focus on making a more seamless experience.
Personas
Key Tasks
- Easily add minutes to phone
- Find Hot Spots while out and about
- Communicate with friends, family and work
- Manage router for family and coffee shop
Goals
- Use her phone to keep in touch with her family while away at school
- Work needs to communicate with user in regard to scheduling School uses the internet for assignments and communication
Pain Points
- Expensive to buy minutes
- Needs to find Places to get minutes while user is out and about
- Needs to be able to find hot spots in a public place in order to: do homework, meetup with friends, watch movies, share videos, etc…
Design Process
Problem - Situation
Tasks
Create Hot Spot map
Create an easy router setup
Create WiFi Management and on-boarding experience for Android and iOS
Create a global navigation
Set the hierarchy for the dashboard for the WiFi Management
Create: ‘Add a Friend’ and ‘Manage WiFi’ experience
Roles
UX, InteractionDesigner
Actions - My Goals
• User Journeys
• Flow charts and wireframes
• Brain storming sessions with stakeholders and developers, PM and design team
• Create wireframes
• Create content: visuals, copy, icons, fonts, style guides
Results - Delivered
I created onboarding flow, wireframes and interaction specs for router setup.
I created the flow for the WiFi management tool for consumer and business users.
I created the experience for finding Hot Spots and ISPs.
I created the dashboard flow and hierarchy along with the CTO and PM for internet management.
I worked with the visual designer to create final deliverables.
I worked with the PM and CTO and devs to align the flow with the BR and adjust to the scope and resources
and timeline for the solutions recommended.
Journeys, Flows and Wires
~Philipines Internet Provider
~Internet Provider
Business Value
Cloud Mondo Goals
The business strategy is to bring affordable and micro businesses to emerging economic regions. The pronged approach allows Cloud Mondo to bring business opportunities to small communities. Cloud Mondo is an enterprise app for ISP’s (Internet Service Providers ) and VAR’s (Value added retailers) allowing users a way to manage WiFi.
Cloud Mondo is able to create a larger Internet Service by adding features and other business opportunities that I am not at liberty to discuss.